[Mother Nuru.]

+1 It took a lot of debating on this, because I do know you have issues with getting hot headed, but I also know, it takes 2.5 seconds for you to turn that around if you have help. As trusted, we are stuck with few options when people harass us, and this would be a step up instead of having to wait on higher staff to solve the issues you and I usually face late of a night with extreme trolls. You are a great staff member, you handle things well and we need more higher staff, still.

Regardless if you were caught doing a bad once or twice, you still do a better job than most of us. Try not to break more rules and I think you have this in the bag.