[Nicol Bolas]

I feel like staff are too hesitant to act immediately. For example, if player A who is my friend does something to player B who isn't my friend I will be more likely to wait before punishing A. Then if B starts snapping back I instantly hawk B. I feel like this feeling of getting away with things by being friends with the staff is how we have gotten to this current state. That and some very large voices in the community who make it well known they only stick around to cause problems because they are bored instead of actually playing, have made others feel more comfortable being unpleasant people.
Currently I've changed my staffing method to a hammer down, don't respond to trouble makers and stand firm behind my choices style and so far it seems to work decent.

For the most part I do agree. While recently there has not been large cases of favoritism or inconsistency, it has happened. None of which ever feels malicious or even purposeful by our staff members but I've talked to them nonetheless. If anything I feel like inconsistency and favoritism have gone quite down these past few months as I've been encouraging staff to look for signs of it. 

I, and hopefully all other staff members, will take the time to realize any favoritism or inconsistency with how we staff. Mistakes happen of course but hopefully staff, and nonestaff, who read this will take something away from it.

And yes I'm also replying to you @"Noire"  I just didn't wanna quote you on mobile lol