[Ikebakuro]

Then find another solution to the problem because honestly, this is ridiculous. Or at least say "Okay. We understand your concerns and we'll discuss the matter". Find something that works because clearly this doesn't

We've already told  you the solution. Get proof and make an abuse report.

I don't mean my specific situation. What's done is done. But if it keeps happening (which it will) then something needs to change. Apparently nothing changed since I left