[Nicol Bolas]

The biggest fix I see to this is to get rid of "staff discretion" completely and use actual baselines for punishments and warnings. It should not be up to one person to assess what they consider harassment/trolling and instead if there is confusion to put it up to a group conversation that INCLUDES the victim.

This does exist for this exact reason

Staff discretion exists because it is necessary lmao.
If I wrote scenarios and punishments for each and every thing that happens on the server, it'd be 50 pages long and nobody would read it. This is exactly what you are mentioning, a baseline for punishments and warnings.

We also have a staff discord for asking questions and discussing things